Returns & Exchanges
At Newport Lamp & Shade, we want you to be completely satisfied with your lighting and home decor. If your selection isn't the perfect fit, you can return your items in their original condition within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Pack with Care
Place the items in their original packaging, ensuring all shades, hardware, and protective materials are securely included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our workshop inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing